Ongoing support, so your store keeps working.
Updates, fixes, and small improvements from a partner who already knows your site. We look after Shopify and WordPress/WooCommerce stores after launch, whether or not we built them.
UptimeMonitored around the clock
BackupsDaily, restore tested this month
Updates4 plugins tested on staging, then released
Requests1 in progress: holiday shipping banner
Change log
This week
Updated WooCommerce and four plugins after testing on staging
Fixed the subscription renewal email on mobile
Last week
Compressed brew guide images
Added a sold-out message to seasonal coffees
Illustration using a fictional sample brand.
Who it's for
Most stores don't need a full-time developer, but they do need someone dependable.
- Stores without an in-house developer
- Businesses that have just launched and want support during the first months
- WordPress and WooCommerce sites that need regular, careful updates
- Teams with a growing backlog of small changes
What it can include
A store that stays up to date, with someone to call when something breaks and time set aside for improvements. What's included depends on your project. We confirm the exact deliverables in your proposal.
- An onboarding audit of your site
- Theme, plugin, and app updates, staged where possible
- Regular backups with restore checks (WordPress/WooCommerce)
- Uptime monitoring and alerts
- Bug fixes and troubleshooting
- Monthly development time for improvements hours per plan to be confirmed
- Seasonal and campaign updates
- A monthly summary and change log
Problems we solve
Small changes stuck in a queue
A new banner, a shipping message, a broken link. We set aside time each month so small requests get done.
Updates you're afraid to run
On WordPress, an update can break a plugin. We back up first, test on staging where possible, and roll back if needed.
Customers finding problems first
We monitor uptime and run regular checks on key pages and checkout, so issues are spotted early.
No record of what changed
We keep a change log so you always know what was updated, when, and why.
How it works
Onboarding audit
We review your site, access, backups, and known issues, and fix anything urgent.
Agree on a plan
We agree on what's covered, how requests are made, and how much time is set aside each month.
Regular care
Updates, backups, and monitoring run on a schedule.
Requests and fixes
You send requests, and we prioritize them with you and complete them within the plan.
Monthly review
You get a summary of what was done and our recommendations for what's next.
Common questions
More answers on our FAQ page.
Can you support a site you didn't build?
Yes. We start with an onboarding audit so we understand how it's put together and flag anything that needs attention before we take responsibility for it.
How quickly do you respond to requests?
Response times depend on the plan and how urgent the issue is. Response-time commitments to be confirmed
Is there a minimum contract length?
Minimum term and notice period to be confirmed
What isn't included in a support plan?
Larger projects such as redesigns, new integrations, or major features are scoped separately so your monthly time stays available for upkeep and small improvements.
Do Shopify stores need maintenance?
Shopify handles hosting and security for the platform, but themes, apps, content, and integrations still need attention. Support plans for Shopify focus on those.
Ready to talk about your project?
Tell us what you're working on. We'll reply with questions and a suggested next step for your maintenance and support project.
What happens next
- You tell us about your store and what you want to change.
- We generally reply within one business day to arrange a short call.
- You get a proposal with scope, timeline, and cost.